Peculiarities of the human resources management process in service organizations - research results
2020
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Service organizations have, over the years, been constantly faced with increasing customer demand, growing competition, digitalization, and numerous changes in the business environment to which they must adapt in order to survive in the marketplace. As the main specificity of service organizations is reflected in the “intangibility” of their services, for customers who are participants in the service process and for employees who directly depend on the quality of service, service process and customer satisfaction, defining appropriate activities of Human Resources Management process, which manages employees, undoubtedly represents a priority that provides a competitive advantage. This paper will present the results of the research on the characteristics of eight selected sub-processes in the process of Human Resource Management in service versus production organizations of Rasina district, in order to define their specifics and point out their advantages and disadvantages.
Кључне речи:
Human Resources Management Process / Service organizations / Rasina districtИзвор:
5th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era, 2020, 457-484Издавач:
- Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia;
Институција/група
Fakultet poslovne ekonomijeTY - CHAP AU - Savić Tot, Tijana AU - Tot, Vilmoš AU - Runić Ristić, Marija AU - Aleksić, Maja PY - 2020 UR - https://redun.educons.edu.rs/handle/123456789/515 AB - Service organizations have, over the years, been constantly faced with increasing customer demand, growing competition, digitalization, and numerous changes in the business environment to which they must adapt in order to survive in the marketplace. As the main specificity of service organizations is reflected in the “intangibility” of their services, for customers who are participants in the service process and for employees who directly depend on the quality of service, service process and customer satisfaction, defining appropriate activities of Human Resources Management process, which manages employees, undoubtedly represents a priority that provides a competitive advantage. This paper will present the results of the research on the characteristics of eight selected sub-processes in the process of Human Resource Management in service versus production organizations of Rasina district, in order to define their specifics and point out their advantages and disadvantages. PB - Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia; T2 - 5th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era T1 - Peculiarities of the human resources management process in service organizations - research results EP - 484 SP - 457 DO - 10.31410/tmt.2020.457 ER -
@inbook{ author = "Savić Tot, Tijana and Tot, Vilmoš and Runić Ristić, Marija and Aleksić, Maja", year = "2020", abstract = "Service organizations have, over the years, been constantly faced with increasing customer demand, growing competition, digitalization, and numerous changes in the business environment to which they must adapt in order to survive in the marketplace. As the main specificity of service organizations is reflected in the “intangibility” of their services, for customers who are participants in the service process and for employees who directly depend on the quality of service, service process and customer satisfaction, defining appropriate activities of Human Resources Management process, which manages employees, undoubtedly represents a priority that provides a competitive advantage. This paper will present the results of the research on the characteristics of eight selected sub-processes in the process of Human Resource Management in service versus production organizations of Rasina district, in order to define their specifics and point out their advantages and disadvantages.", publisher = "Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia;", journal = "5th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era", booktitle = "Peculiarities of the human resources management process in service organizations - research results", pages = "484-457", doi = "10.31410/tmt.2020.457" }
Savić Tot, T., Tot, V., Runić Ristić, M.,& Aleksić, M.. (2020). Peculiarities of the human resources management process in service organizations - research results. in 5th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia;., 457-484. https://doi.org/10.31410/tmt.2020.457
Savić Tot T, Tot V, Runić Ristić M, Aleksić M. Peculiarities of the human resources management process in service organizations - research results. in 5th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era. 2020;:457-484. doi:10.31410/tmt.2020.457 .
Savić Tot, Tijana, Tot, Vilmoš, Runić Ristić, Marija, Aleksić, Maja, "Peculiarities of the human resources management process in service organizations - research results" in 5th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era (2020):457-484, https://doi.org/10.31410/tmt.2020.457 . .