Implementacija sistema upravljanja kvalitetom i nivo zrelosti preduzeća u industriji mleka u Republici Srbiji
Implementation of quality management system and the level of maturity of the company in the dairy industry of Serbia
Апстракт
Osnovni cilj ovog naučnog rada je da se ukaže na postojanje razlika u primeni sistema upravljanja kvalitetom kao i nivoa zrelosti u preduzećima industrije mleka u Republici Srbiji. Na osnovu postavljenog cilja definisana je polazna pretpostavka da se primena sistema upravljanja kvalitetom i nivo zrelosti u ovim preduzećima razlikuje u zavisnosti od njihove veličine. Istraživanje je sprovedeno na osnovu QMMG - Quality Management Maturity Grid modela zrelosti. Ispitivanje polazne pretpostavke izvršeno je primenom Kruskal-Valisovog testa kao neparametarske alternative jednosmernoj analizi varijanse različitih grupa. Pored ove metode korišćene su i metod analize, metod sinteze i deskriptivne statistike. Pomoću navedenih statističkih netoda obrađeno je šest aspekata sistema upravljanja kvalitetom (razumevanje upravljanja kvalitetom, status kvaliteta organizacije, rešavanje problema, troškovi kvaliteta kao % od prodaje, aktivnosti poboljšanja kvaliteta i rezime stava kompanije o kvalitetu) k...ao i celokupan sistem upravljanja kvalitetom u izabranim preduzećima. Utvrđena su statistički značajna odstupanja u pet od šest aspekata kao i u celokupnom sistemu upravljanja kvalitetom. Doprinos ovog istraživanja ogleda se u dijagnostifikovanju nivoa zrelosti u preduzećima obuhvaćenim istraživanjem kao i mogućnosti unapređenja pojedinih aspekata sistema upravljanja kvalitetom kako bi se razvile sposobnosti potrebne za povećanje kvaliteta poslovanja.
The aim of this paper is to point out the existence of differences in the application of quality management systems as well as the level of maturity in the companies of the dairy industry in the Republic of Serbia. The initial assumption is based on the defined goal which states that the application of quality management systems and the level of maturity in these companies differ depending on their size. The research was conducted on the basis of QMMG - Quality Management Maturity Grid model of maturity. The initial assumption test was performed using the Kruskal-Wallis test as a nonparametric alternative to one-way analysis of variance of different groups. In addition to this method, the methods analysis, the synthesis method and descriptive statistics were also used. Using the mentioned statistical methods, six aspects of the quality management system were processed (Management understanding and attitude, Quality organisation status, Problem handling, Cost of quality as percent of sa...les, Quality improvement actions and Summary of company quality posture) as well as the entire quality management system in selected companies. Statistically significant deviations were found in five of the six aspects as well as in the overall quality management system. The contribution of this research is reflected in the diagnosis of the level of maturity in the companies covered by this research together with the possibility of improving certain aspects of the quality management system in order to develop the skills needed to increase the companies ' quality performance.
Кључне речи:
upravljanje kvalitetom / performanse preduzeća / modeli zrelosti / quality management / maturity models / company performanceИзвор:
Ekonomika, 2021, 67, 3, 63-74Издавач:
- Društvo ekonomista "Ekonomika", Niš
Институција/група
Fakultet poslovne ekonomijeTY - JOUR AU - Mihajlović, Milan AU - Tadić, Jelena AU - Jotić, Jelena PY - 2021 UR - https://redun.educons.edu.rs/handle/123456789/440 AB - Osnovni cilj ovog naučnog rada je da se ukaže na postojanje razlika u primeni sistema upravljanja kvalitetom kao i nivoa zrelosti u preduzećima industrije mleka u Republici Srbiji. Na osnovu postavljenog cilja definisana je polazna pretpostavka da se primena sistema upravljanja kvalitetom i nivo zrelosti u ovim preduzećima razlikuje u zavisnosti od njihove veličine. Istraživanje je sprovedeno na osnovu QMMG - Quality Management Maturity Grid modela zrelosti. Ispitivanje polazne pretpostavke izvršeno je primenom Kruskal-Valisovog testa kao neparametarske alternative jednosmernoj analizi varijanse različitih grupa. Pored ove metode korišćene su i metod analize, metod sinteze i deskriptivne statistike. Pomoću navedenih statističkih netoda obrađeno je šest aspekata sistema upravljanja kvalitetom (razumevanje upravljanja kvalitetom, status kvaliteta organizacije, rešavanje problema, troškovi kvaliteta kao % od prodaje, aktivnosti poboljšanja kvaliteta i rezime stava kompanije o kvalitetu) kao i celokupan sistem upravljanja kvalitetom u izabranim preduzećima. Utvrđena su statistički značajna odstupanja u pet od šest aspekata kao i u celokupnom sistemu upravljanja kvalitetom. Doprinos ovog istraživanja ogleda se u dijagnostifikovanju nivoa zrelosti u preduzećima obuhvaćenim istraživanjem kao i mogućnosti unapređenja pojedinih aspekata sistema upravljanja kvalitetom kako bi se razvile sposobnosti potrebne za povećanje kvaliteta poslovanja. AB - The aim of this paper is to point out the existence of differences in the application of quality management systems as well as the level of maturity in the companies of the dairy industry in the Republic of Serbia. The initial assumption is based on the defined goal which states that the application of quality management systems and the level of maturity in these companies differ depending on their size. The research was conducted on the basis of QMMG - Quality Management Maturity Grid model of maturity. The initial assumption test was performed using the Kruskal-Wallis test as a nonparametric alternative to one-way analysis of variance of different groups. In addition to this method, the methods analysis, the synthesis method and descriptive statistics were also used. Using the mentioned statistical methods, six aspects of the quality management system were processed (Management understanding and attitude, Quality organisation status, Problem handling, Cost of quality as percent of sales, Quality improvement actions and Summary of company quality posture) as well as the entire quality management system in selected companies. Statistically significant deviations were found in five of the six aspects as well as in the overall quality management system. The contribution of this research is reflected in the diagnosis of the level of maturity in the companies covered by this research together with the possibility of improving certain aspects of the quality management system in order to develop the skills needed to increase the companies ' quality performance. PB - Društvo ekonomista "Ekonomika", Niš T2 - Ekonomika T1 - Implementacija sistema upravljanja kvalitetom i nivo zrelosti preduzeća u industriji mleka u Republici Srbiji T1 - Implementation of quality management system and the level of maturity of the company in the dairy industry of Serbia EP - 74 IS - 3 SP - 63 VL - 67 DO - 10.5937/ekonomika2103063M UR - conv_122 ER -
@article{ author = "Mihajlović, Milan and Tadić, Jelena and Jotić, Jelena", year = "2021", abstract = "Osnovni cilj ovog naučnog rada je da se ukaže na postojanje razlika u primeni sistema upravljanja kvalitetom kao i nivoa zrelosti u preduzećima industrije mleka u Republici Srbiji. Na osnovu postavljenog cilja definisana je polazna pretpostavka da se primena sistema upravljanja kvalitetom i nivo zrelosti u ovim preduzećima razlikuje u zavisnosti od njihove veličine. Istraživanje je sprovedeno na osnovu QMMG - Quality Management Maturity Grid modela zrelosti. Ispitivanje polazne pretpostavke izvršeno je primenom Kruskal-Valisovog testa kao neparametarske alternative jednosmernoj analizi varijanse različitih grupa. Pored ove metode korišćene su i metod analize, metod sinteze i deskriptivne statistike. Pomoću navedenih statističkih netoda obrađeno je šest aspekata sistema upravljanja kvalitetom (razumevanje upravljanja kvalitetom, status kvaliteta organizacije, rešavanje problema, troškovi kvaliteta kao % od prodaje, aktivnosti poboljšanja kvaliteta i rezime stava kompanije o kvalitetu) kao i celokupan sistem upravljanja kvalitetom u izabranim preduzećima. Utvrđena su statistički značajna odstupanja u pet od šest aspekata kao i u celokupnom sistemu upravljanja kvalitetom. Doprinos ovog istraživanja ogleda se u dijagnostifikovanju nivoa zrelosti u preduzećima obuhvaćenim istraživanjem kao i mogućnosti unapređenja pojedinih aspekata sistema upravljanja kvalitetom kako bi se razvile sposobnosti potrebne za povećanje kvaliteta poslovanja., The aim of this paper is to point out the existence of differences in the application of quality management systems as well as the level of maturity in the companies of the dairy industry in the Republic of Serbia. The initial assumption is based on the defined goal which states that the application of quality management systems and the level of maturity in these companies differ depending on their size. The research was conducted on the basis of QMMG - Quality Management Maturity Grid model of maturity. The initial assumption test was performed using the Kruskal-Wallis test as a nonparametric alternative to one-way analysis of variance of different groups. In addition to this method, the methods analysis, the synthesis method and descriptive statistics were also used. Using the mentioned statistical methods, six aspects of the quality management system were processed (Management understanding and attitude, Quality organisation status, Problem handling, Cost of quality as percent of sales, Quality improvement actions and Summary of company quality posture) as well as the entire quality management system in selected companies. Statistically significant deviations were found in five of the six aspects as well as in the overall quality management system. The contribution of this research is reflected in the diagnosis of the level of maturity in the companies covered by this research together with the possibility of improving certain aspects of the quality management system in order to develop the skills needed to increase the companies ' quality performance.", publisher = "Društvo ekonomista "Ekonomika", Niš", journal = "Ekonomika", title = "Implementacija sistema upravljanja kvalitetom i nivo zrelosti preduzeća u industriji mleka u Republici Srbiji, Implementation of quality management system and the level of maturity of the company in the dairy industry of Serbia", pages = "74-63", number = "3", volume = "67", doi = "10.5937/ekonomika2103063M", url = "conv_122" }
Mihajlović, M., Tadić, J.,& Jotić, J.. (2021). Implementacija sistema upravljanja kvalitetom i nivo zrelosti preduzeća u industriji mleka u Republici Srbiji. in Ekonomika Društvo ekonomista "Ekonomika", Niš., 67(3), 63-74. https://doi.org/10.5937/ekonomika2103063M conv_122
Mihajlović M, Tadić J, Jotić J. Implementacija sistema upravljanja kvalitetom i nivo zrelosti preduzeća u industriji mleka u Republici Srbiji. in Ekonomika. 2021;67(3):63-74. doi:10.5937/ekonomika2103063M conv_122 .
Mihajlović, Milan, Tadić, Jelena, Jotić, Jelena, "Implementacija sistema upravljanja kvalitetom i nivo zrelosti preduzeća u industriji mleka u Republici Srbiji" in Ekonomika, 67, no. 3 (2021):63-74, https://doi.org/10.5937/ekonomika2103063M ., conv_122 .